
Last evening I went to Ronnie Scott's Jazz Club in Central London. Renowned globally as one of the worlds best Jazz Clubs, I experienced what it is about this venue and type of performance that engages with customers so powerfully and why so many hold it in such high regard. As soon as you walk in the venue the atmosphere takes you back. Dark lighting, pictures of past performers, a main stage and seating all very close to the live set, you feel part of the make up. This club isn't about selling lots of tickets and making money, it's about delivering a form of entertainment that the audience is very much part of. Performers, workers and customers build relationships with one another throughout the evening’s activities as communication seems to be one of the uniqueness’s of this place. The music itself is unbelievably involving. Emotions are continuously flowing within each person, which aren't always feelings of goodness but at the end of the evening become very satisfying as you feel as if you've been on a journey. Everyone within the club seems to be pointing in the same direction as respect for each other is felt. The talent of the performers is applauded by the audience, and the performers applaud the involvement of the audience. Having a good time and taking in a unique experience is what the main aim seems to be. From the seating plan design creating involvement, to the lighting creating an immediate atmosphere, to the workers, performers and audience all respecting one another so that everyone gets the feelings and treatment that they want. Having gone to the event I’ve taken an experience which I won't forget, with communication being the key to this success. This is why it has gained the reputation it has.